Refund policy
StillStone Return & Refund Policy
30-Day Returns
You may request a return within 30 calendar days after receiving your order. For change-of-mind returns under this policy, items must be unworn, unused and in their original packaging, with proof of purchase.
How to Start a Return
Email vero.kk@mail.com with your order number and the items you wish to return. We’ll provide return instructions and the correct return address.
Please contact us before shipping your return. Do not send items to the address on the original package unless we instruct you to do so. Send your return within 14 days after receiving our return instructions.
Return Shipping and Fees
Customers pay return shipping for change-of-mind returns. We recommend using a tracked shipping service and keeping your shipping receipt.
We do not charge a restocking fee. Original delivery charges are non-refundable for change-of-mind returns, except where required by applicable law.
If you receive a damaged, defective or incorrect item, StillStone will cover necessary return shipping costs.
Damaged, Defective or Incorrect Items
Contact vero.kk@mail.com promptly with your order number and a description of the issue. Where possible, include photos to help us assess the problem. We’ll arrange an appropriate resolution, such as a replacement or refund.
Refunds
We’ll inspect your returned items and notify you of the outcome. For eligible returns, we will issue your refund to the original payment method within 5 business days after receiving the returned items.
Your bank or payment provider may take additional time to post the refund. Business days are Monday through Friday, excluding public holidays. Any earlier refund deadline required by applicable law will apply.
Three-Bracelet Sets
For a change-of-mind refund of a three-bracelet set, return all three bracelets together. If one bracelet is damaged or defective, contact us so we can arrange an appropriate resolution.
Exchanges
We do not offer direct exchanges. To choose a different option, request a return for your eligible purchase and place a separate order.
Order Cancellations
Email us as soon as possible to request cancellation. We’ll try to cancel before fulfillment, but cancellation is not guaranteed once processing has begun. If your order has already shipped, you may request a return under this policy.
Your Consumer Rights
This voluntary 30-day return policy does not restrict any statutory cancellation, refund or defective-goods rights. Where applicable law gives you additional rights, different return conditions or earlier refund deadlines, those requirements take precedence.
Contact Us
StillStone
Email: vero.kk@mail.com