Terms of service

StillStone Terms of Service

  1. Overview

These Terms of Service govern purchases from StillStone and use of our online store. “StillStone,” “we,” “us” and “our” refer to the business operating under the StillStone trading name.

Our store is hosted on Shopify, which provides the platform used to offer our products. StillStone is responsible for your purchase and customer support.

Please read these terms alongside our Return & Refund Policy, Shipping Policy and Privacy Policy before placing an order.

  1. Eligibility and Customer Information

To place an order, you must have the legal capacity to enter into a purchase agreement under applicable law.

You agree to provide accurate contact, billing and delivery information and to use a payment method you are authorized to use. Please contact us promptly if you notice an error in your order details.

  1. Products and Descriptions

We aim to describe and display our products accurately. Natural stones may vary in color, pattern and appearance. Screen settings and lighting can also affect how product colors appear.

Measurements are approximate unless stated otherwise. Please review the product’s dimensions before ordering. A stretch design does not guarantee that a bracelet will fit every wrist.

These variations do not excuse supplying an item that is defective or materially different from its description.

  1. Jewelry and Symbolism

Our products are sold as jewelry. References to “protection,” stone meanings or traditional symbolism describe cultural or spiritual associations, not guaranteed effects.

Our jewelry is not a medical device and is not intended to diagnose, treat, cure or prevent any medical condition.

  1. Prices and Payment

The applicable currency and order total are displayed at checkout. Shipping charges and applicable taxes are disclosed before you complete your purchase.

We may change prices for future purchases. Price changes do not alter an order we have already accepted.

Payment must be authorized before fulfillment. If we discover a material pricing or description error affecting your order, we will contact you to explain the issue and available options. We will not charge an additional amount without your agreement. If the order is cancelled, any payment collected for the cancelled items will be refunded.

  1. Orders and Availability

An automated order acknowledgment confirms that we received your order. We accept your order when we send a shipping confirmation, unless applicable law requires otherwise.

Before acceptance, we may decline an order for a legitimate reason, such as unavailable inventory, unsuccessful payment or suspected fraud. We will notify you and refund any payment collected for items we cannot supply.

  1. Shipping and Delivery

Available delivery destinations, shipping charges and any delivery estimates are shown on our website or at checkout.

Delivery estimates are not guaranteed unless expressly stated. If an order is delayed, missing or arrives damaged, contact us so we can investigate and provide the remedies required by applicable law.

Products may be shipped by a fulfillment partner. StillStone remains your customer-service contact and responsible for its obligations as the seller.

  1. Cancellations

To request cancellation, email vero.kk@mail.com as soon as possible. We will try to stop fulfillment, but cannot guarantee cancellation once processing has begun.

If the order has shipped, you may request a return under our Return & Refund Policy. This does not limit any statutory cancellation rights.

  1. Returns and Refunds

Our voluntary return policy allows you to request a return within 30 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

For eligible returns, we issue refunds to the original payment method within 5 business days after receiving the returned items. Your payment provider may require additional time to post the refund.

Customers pay return shipping for change-of-mind returns. We do not charge a restocking fee. StillStone covers necessary return shipping for damaged, defective or incorrect items.

Please read our full Return & Refund Policy for instructions, eligibility conditions and treatment of original delivery charges. Any earlier refund deadline or additional remedy required by law takes precedence.

  1. Promotions

Promotional offers may have separate conditions, including eligibility requirements and expiration dates. These conditions will be disclosed with the offer.

Unless expressly stated, a promotion cannot be applied retroactively to an earlier purchase.

  1. Acceptable Website Use

You must not use our website for fraud or other unlawful activity, upload malicious software, attempt unauthorized access, interfere with the store’s operation or infringe another person’s rights.

We may restrict website access where reasonably necessary to address misuse. Such restrictions do not remove your rights relating to an existing purchase.

  1. Intellectual Property

Website content, including branding, text, graphics and photographs, belongs to StillStone or its respective owners and licensors.

You may use the website for personal shopping purposes. Commercial copying or redistribution requires permission from the relevant rights holder, except where permitted by law.

  1. Reviews and Feedback

Any review or feedback you submit must reflect your honest experience and must not contain unlawful, misleading or infringing material.

We may moderate content that violates these requirements. We will not alter a review to misrepresent your opinion.

  1. Privacy and Third-Party Services

Our Privacy Policy explains how personal information is collected, used and shared when you visit the store or make a purchase.

Our website may link to external websites or use third-party services. Those providers may have their own terms and privacy policies. Their involvement does not remove StillStone’s responsibilities to you as the seller.

  1. Consumer Rights and Responsibility

Nothing in these terms excludes or limits rights, guarantees, remedies or liabilities that cannot lawfully be excluded or limited.

This includes applicable rights relating to defective or misdescribed goods, cancellations, delivery and refunds. Our voluntary 30-day return policy does not replace or shorten those rights.

  1. Questions and Disputes

If you have a concern about an order or these terms, email vero.kk@mail.com with the relevant details so we can work toward a resolution.

Nothing in these terms prevents you from contacting a consumer-protection authority or pursuing remedies available under applicable law.

  1. Changes to These Terms

We may update these terms for future use of the store and future orders. Changes will apply from the time they are published.

The terms in effect when you placed your order will continue to apply to that purchase, unless a change is required by law or agreed with you.

  1. Contact

StillStone
Email: vero.kk@mail.com

Our legal business identity and mailing address are provided in the store’s Contact Information policy.